So I purchased a $30 package when the Casanova deal was supposed to be going on, but apparently I got a Happiness Package instead. I contacted Evony CS within 13mins of my purchase, but they told me that there is nothing they can do because I have the Happiness Package already.
Isn't this false advertising? I've already asked them multiple times to take away the Happiness package from my account, and give me my Casanova package instead, but they refuse. I made a purchase on the grounds that I would receive a Casanova chest, not the same old happiness chest promo that Evony has been running for 2 years.
I would simply like the key to open my Casanova chest as advertised. No more, no less. By denying me the promotion that was running when my purchase was made, it seems like you're screwing a paying customer for no apparent reason. Evony reps, please provide me with the chest I purchased. I've spent hundreds, if not thousands on this game, and that chest will be the last one I ever purchase if you aren't willing to give me what I paid for.