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Thread: Emergency Maintenance: 165 *COMPLETE*

  1. #1

    Default Emergency Maintenance: 165 *COMPLETE*

    Currently we're reviewing and investigating server 165 for performance issues. The server will be taken offline while this happens. We expect this to have a total offline period of: 1 hour. We will be posting updates as we have them.

  2. #2

    Default

    We're doing some final checks on this server. Shouldn't be too long!
    Legendary Hero

  3. #3

    Default

    Final checks look good. Rebooting the server now. Should be just a few more minutes if all goes well.
    Legendary Hero

  4. #4

    Default

    For some reason players still can't connect to this server.

    At this time, our engineers think the best course of action is to migrate the server to completely new hardware. This process should take about 2 hours. Sorry for the delay. We'll have the server back as soon as we can.
    Legendary Hero

  5. #5

    Default

    Doing some final testing on the new hardware to make sure everything is solid. We're getting there.
    Legendary Hero

  6. #6

    Default

    Restart complete! Bringing server online shortly.
    Legendary Hero

  7. #7

    Default

    We're encountering a problem right when we open the server to players. Our engineers are looking into it, but right now we've closed it while we try to pin down the problem.
    Legendary Hero

  8. #8

    Default

    We're doing some load testing on the server, trying to isolate the problem. I should have another update within the hour.
    Legendary Hero

  9. #9

    Default

    Looks like we found the problem. The engineers are working on a fix, which should be ready in about 1-2 more hours. Sorry again for the extended outage.
    Legendary Hero

  10. #10

    Default

    The server is now online! Please be patient when logging in. There may be a queue of players getting online.
    Legendary Hero

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