I'm not ignoring you, I just have no idea what to tell you.
His PM box wasn't really full... that was some kind of glitch with the forums that made it so he couldn't receive PMs even when the in-box was empty. He should be able to receive one now.
Have you followed all the steps listed here: http://bbs.evony.com/showthread.php?t=106277 ?
It's the whole CS things not belonging on the forums.
I wouldn't do another ticket, that simply puts yet another ticket in the queue. Your ticket will be responded.
If you have submitted it via Helpspot, customer service will get back to you on your issue.