Quote:
1) Wait a few days for things to calm down so you aren't buried in the mess.
2) Write a courteous and thoughtful pm or email to a rep.
3) Be logical, be concise, and use proper spelling/punctuation. It hurts our eyes less.
4) Paragraphs are nice; wall o' text is not.
5) Wait patiently for an answer. Do NOT wait 13 minutes and spam us repeatedly saying, "Why didn't you respond?"
6) Don't threaten us or our company, and don't try to force us to listen to you. My delete button has a hair trigger.
in summation, their customer service is VERY selective. listing terms like this in a customer service setting would get the average US citizen fired in a heartbeat.