Hi there, This is just a quick question.
I have an account on WN2 that was put in Holiday mode.
Its now out of Holiday mode. Why did this happen?
I got no Email or any info about it.
Thanks :)
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Hi there, This is just a quick question.
I have an account on WN2 that was put in Holiday mode.
Its now out of Holiday mode. Why did this happen?
I got no Email or any info about it.
Thanks :)
my guess is you got suspended and your suspension is now over
But that account got a Perm ban over 3 weeks ago.
So is Evony saying I have been cheating again?
Even though I cant logon to it anymore? LOL
This just shows they got it wrong in the first place.
Still waiting for a reply from my previous Emails about this matter.
Thanks Brightfang for your fast reply.
A lot of innocent people were not told why they were suspended 3 days and came back to a trashed account.
And Evony is going to do it over and over and over again and not explain why. Do you know why?? Because they can. They can do whatever they want to whoever they want for a reason and without a reason.
bottom line is that their actions show they do not care about their playerbase - at least those most in charge. most of the mods and reps here seem to have some level of empathy.
for every 10 people they ban, suspend, or generally crap on there is 1 guy who never visits the forums, logs in maybe an hour or two a day and still spends a few hundred bucks a month on the game. this is the player evony cares about, quite obviously, and as long the 5-percenters and cash cows keep shoveling them money none of this is going to change. they can mistreat the bulk of their clients as much as they please and there's nothing we can do about it.
If the situation remains confusing, I'd suggest email escalation@evony.com.
I found this in the Help and Questions forum: http://bbs.evony.com/showthread.php?t=106637 it's from FoxyBunny, clearly explaining what's going on. I think the representatives do an awesome job of explaining why, again, and again, and again.
I hope that helps. :)
I've mailed escalation@evony.com every other day for 2 weeks and have never received a reply of any type. Never received a reply from evony period to be honest.
Quote:
I found this in the Help and Questions forum: http://bbs.evony.com/showthread.php?t=106637 it's from FoxyBunny, clearly explaining what's going on. I think the representatives do an awesome job of explaining why, again, and again, and again.
How can I do any of these thing when my account has been blocked for over 3 weeks now. I cant login to do it?Quote:
Using a bot
Doing a chargeback on a purchase
Multi-accounting
Harassing other players with foul language, obscene messages, or real-life threats
Harassing other players by naming your cities/heroes/alliances in such a way that violates our rules
But still they gave me a 3day holiday. For what I asked them.
escalation@evony.com - Never replys. 3 Weeks and waitingQuote:
If the situation remains confusing, I'd suggest email escalation@evony.com.
Its a shame to think I spent over a year playing this game and spent $100 to have my account blocked.
Such an good game gone bad from poor Customer service.
Thanks to the mods who do a awesome job.
Mick
If thousands of players are emailing that mailbox, every single day, for multiple reasons, it would already be nearly impossible to keep up with. When every player emails them repeatedly, it spams the mailbox to the point where virtually nobody will get an answer in a reasonable amount of time.
I ask that you all use some common sense and understand that if your one email wasn't getting a response due to a huge workload, then sending 30 more probably won't help.
surely those who answer the email aren't the only ones able to assist players with issues?
why not offer assistance on the matter right here, foxy?
and why would you create excuses for poor customer service when so many other MMOs manage to take of 1-2million active players with such a higher success rate? you do a poor job of hiding your true colors.
To be fair, Foxy has taken the time to respond to me a couple of times.. I haven't gotten resolution yet, but I"m going to give her the benefit of the doubt and relax for a while. It's hard to be patient when you are OCD playing a game like this, but it's not real life and not worth having angina over. There is an old saying, don't shoot the messenger.. maybe if we as a group apply a little sugar instead of vinegar we'll get a little farther. Maybe not, time will tell.. but we certainly aren't going to get what we want by being nasty.
Anyway the game gets a lot of problem , huge amount of complaints
If you involve the matter,just wait for a long time or leave directly
It is no help of send the mail again for 10 or 100 times
just wait a few weeks or months...
That's uncalled for, Skylined. As a mod, I get to see Foxy's true character, and since then I've had no reason to question it for a second. She is here to help, and does a tremendous job.
Try venting your frustrations at those who have created the problem... those cheating. They are responsible for wasting a HUGE amount of the developers' and administrators' time... far more so than the game's bugs and any alleged inaccuracy in the code designed to catch such cheaters.
yeah. .why dont you try to have an EMAIL account that gets like over a thousand mails everyday and see if you can reply them ALL! your mouth is louder than your words dude, Evony MODS, REPS, ADMINS, MAKERS, CREATORS, MAINTAINERS, what do you call them,dont have the time they have in all the world! they are humans too, not computers that you can scold!
and, even if you don't admit it or you just cant remember, you have violated one tiny itsy bitsy RULE! rules are there to follow, not to just READ and complain.
i know it hard and harsh but so is life.
HAIL EVONY
HAHA!!! You are not alone in thinking i have brown nose from reading 2-3 posts. I get accused of that all the time by those who are naive to these forums. :rofl:
If you knew ALL my posts, then you would know why I'm not a mod. I feel free to criticize Evony when they screw up. But, I do it within the rules of the forums. You can air grievances and still be polite about it. There is no need to spout fire and brimstone if you are truly interested in finding solutions to problems. :pirate:
[QUOTE=Rota;1022102]HAHA!!! You are not alone in thinking i have brown nose from reading 2-3 posts. I get accused of that all the time by those who are naive to these forums. :rofl:
If you knew ALL my posts, then you would know why I'm not a mod. I feel free to criticize Evony when they screw up. But, I do it within the rules of the forums. You can air grievances and still be polite about it. There is no need to spout fire and brimstone if you are truly interested in finding solutions to problems. :pirate:[/QUOTEp
people come here to vent their frustrations when the proper avenues have been used and no response has been given.
per evony, escalation@evony.com has a response time of 5 days. it has been a month since the 1st email and 4days since the second email with no response to either.
I sent you a PM nrf, it may help you out.
Same here, no response.
I followed the TOS and there 5 day email rule, and still nothing. I have done everything correctly and still no help.
Ime not angry at anyone, Just frustrated.
Lets not lose sight of my original post.
Anyone can see something is wrong here. How can I cheat when I have no access?
Why doesnt Evony have in-game moderators? Every game I have played did. Called a GM. They could be contacted for in-game problems like harassment or just monitor the World Chat.
Evony does a weird thing such as put a * for some words yet allows some of the most offensive names imaginable. A GM could contact the person and tell them they have to change their name or get a suspension.
I'm sure Evony could find decent, fair people that would spend a few hours a day monitoring a server for a small payment of say, 1000 cents a month. They would have to log in under a MOD (moderator) acct where their name shows [GM] Name. No cities to worry about farming for, nada. Just monitoring the game chat and answering emails.
Sign me up :D
I think you are missing the point. I am still banned. Cant login (No Access).Quote:
"you should be thankful your account isn't banned anymore."
I did nothing wrong. Nothing!
My friends have accounts on WN2. They told me, and sent screenshots.Quote:
how exactly did you find out the account was on holiday mode and not banned?
When I have taken up an issue with the devs in the past (in-game, and before I became a Mod, mind you) and the issue was resolved very promptly.
Why? I put down all the details that I had knowledge of, and I used a neutral tone, even when flaming the person I had the beef against.
I was mailed back within three days, and even when I neglected to check my mails, I found the up-to-date mail in my inbox.
In fact, I got THREE mails during the whole thing, during which the issue was resolved--swiftly...
All that happened in a spot that is pretty crammed with e-mails...
I take my hat off to the Reps...
And, like DCJerboa said, as a Mod I have gotten to have an opportunity to see HUMANS (not aliens or even spam bots) have a few jokes with me as I have watched them stay up at least 18 hours a day (I am a college kid; what can you say?) doing work.
It was work that should only take perhaps an hour or two to complete, if it were not for the cheaters...
I feel your pain. I see multis all over the place myself, but they will be banned, suspended, etc, and the Evony Team is working on correcting the bona fide problems, all the while sorting out mountains (quite literally) of false emails complaining to be innocent of punishment...
I would be a bit on the cranky side of things myself if I had to go through that every working day of the week...
I have been suspended AGAIN. i have not even had a chance to do much with the acct besides rebuild bals and transports and I am on suspension again even though I have done nothing wrong.
I guess those that say that evony will keep suspending you once caught once are right.
Having your account put on "holiday mode" just means they did a sweep, and your account was flagged. Does it matter if your cities were in holiday mode while your account was banned? No. Does it mean anything significant? No.
If Evony was actually trying to say "We made a mistake" your account wouldn't be banned still. At least, that's what commonsense is telling me.