7 Day noob protection and buying packages
Ok I have a problem.. I paid for the $5 for 200 cents package and wanted to purchase the beginners package within the 7 days BUT after paying for the $5 package and not receiving it I emailed Evony support and received..
Quote:
Thank you for contacting the Evony support center. To better assist
you, we have forwarded your customer service request ticket to a
specialized department that handles issues which you are reporting.
We ask that you be patient while that department reviews and
investigates your customer service request ticket in detail. As
reviews and investigations can take time for us to replicate your
issue, we might be making contact to you asking specific questions
regarding your ticket if the department feels it cannot replicate or
investigate an outcome based on your report request.
Please do let us know if you feel you have not after 5 business days
received a timely response and we will escalate the ticket
accordingly.
Thank you,
Evony Support
What I would like to know is because of Evonies customer service people taking so long to sort this out will my 7 day period be extended so I can still receive the bonuses for buying the package within 7 days or do I lose the bonus because it takes support a week or more to work out they got my money but I got nothing in return?