Today I had an issue I needed to report, I sent in the complaint and within 1 hour it was fixed. Seems like they are at least trying. Keep it up Evony.
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Today I had an issue I needed to report, I sent in the complaint and within 1 hour it was fixed. Seems like they are at least trying. Keep it up Evony.
for one thing I can even tell what evony 2, and nothing is working, I can't axcess anything as its supposed to be my browser is still in evony.com and not evony2, Ican't axcess my map and the daily quest dosn't come up aside from that I can't play because nothing works and It hasn't since i started and this is about the 5 th request I have posted and still have no answers..is there really anyone out there working on any of this??
Nice Idea...but no one replied to my friend's 5 tickets, emails, PMs, and it's been way more than the alloted 5 days the automatic reply says...really disappointed in the application of the idea. :(
I have never ever gotten a respond from evony customer service. EVER!
The only response i have ever gotten was here in forums i PM a admin and they told me to go to a thread and wow no response.
I have now tried for months via email via forums via anything i can find and still no response.
I never got a response when my coins never showed I never got a response on my current problems and I have to say I will most likely now only play at lordofultima com since they answer customers.
hope you never have the problem I'm having as you will never get it fixed or get customer service.
lets keep on dreaming then. if this evony is listed in nyse, im going to short it as it will tank bigtime. chapter 11 i see it.
I have had the same problem as many of the users quoted. My request was sent to the spe******ed team who sent me the same email twice with the wrong information. I've only been waiting 5 days for the issue to be solved. Until I read these posts I was hopeful it would be solved:duh:... now not so much
Ive never dealt with customer service before... but i have to say i'm Not impressed at all that it will take up to 10 days to restore my account that I lost while attempting to link to facebooks... Did something wrong and ended up with a new game replacing my 'already started' game.
I used to work in IT, and we managed to restore/recover lost files/over written files in about 10 minutes.
;)
It seems like customer service is just a place for ALL e-mails,complaints, issues, and problems are stored and never addressed. It is almost like it goes to an abyss, since there is NEVER any reply to that anyone ever received your message or recognises there is an issue and let you know they are working on it. I want to say," Hello.... Anyone out there at Evony Customer Service? Anyone at all?" I can say this, with this type of service, you can bet I will NEVER spend any REAL MONEY on this game.
NA12
Well, considering NA12, currently:
- No colonization timers finish. (if you can even launch the attack)
- FB links completely broken.
- A whole array of bugs that lead to troop loss.
- Hero quests stuffed and unable to be handed in.
(Do I need to go on? The game is effectively not fit for purpose.)
It's well and good having a shiny portal, but I don't like it, because nothing ever gets done to fix anything. As a paying customer, who has effectively paid for a broken game, I feel like I've been punched in the face.
Your tech team should be working on fixing the endless problems, not making shiny new portals. Or fixing chat bugs.
I have not used the new system, but I have seen where people have stated that they are not getting responses or updates, but for some of the people their issues get addressed after several days without so much as any interaction going on...
While I have not directly experienced the new system, I can say that I've experienced the old system, and have some fresh experience with the same people who have responsibility in regards to both the new and old systems.
There are problems that are going unanswered in regards to people not being able to connect to the servers. I had attempted to ask someone that is in the moderated "on-topic" forum to ask that the poll about whether or not there were improvements to have that poll be something that the entire forum population could vote on. That didn't go over so well, which is unfortunate.
If you want to improve customer service, and I mean really improve it, not just pay lip service to the idea of better customer service, then you need to be willing to actually listen to your customers.
If you are concerned about the thread being derailed in the non-controlled area, then simply control that thread. Sure, it might be a little bit more work, but it's the right thing to do if you really and truly want to know if things are better.
In regards to that, there appears to still be some sort of routing problem where various people, apparently based on geographic location, are unable to reach the download server(s) for the game. Deleting the browser cache and cookies will not help them to be able to reach the download servers.
Even if you don't like me, which I'm sure you don't, at least help the people that are having problems. Please help those people...
Edit: I see that those people will be left with the notion that the problem is not your problem, as there has been blame placed elsewhere. :sigh:
It's not "rude" to question things that seem unlikely, although I understand that to the person making the assertion that is really unlikely, it would seem "rude" to them, as a lot of people don't like their ideas being challenged.
The way incoming traffic works is there are multiple routers handling incoming data lines. A network engineer can go into a router and say that the incoming traffic that is headed for a specific device needs to take a specific route (static route, hard-coded IP address, non-changing) rather than being routed dynamically (route changes based on availability metrics that are handled within the network automatically). Odds are there is a router handling the traffic from the people that are impacted that has a static route that hasn't been updated since the "performance upgrade" of the other day.
That static route issue may not even be your company's issue, as it could be within whoever handles the network one hop out, like Cogent or Hurricane Electric, Verizon, etc..., but that's unlikely because people can get to these forums, and the forum and at least the 64.156.194.26 address for download1.evony.com is on the same subnet as bbs.evony.com (64.156.194.15).
Just ask Barish to check into what I'm saying. Even if you don't like me, what would it hurt to check to make sure all the routes were updated after the change from the other day?