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Holiday Mode Bugged??
One of our players was on holiday mode...all troops and resources disappeared while he was on holiday mode. All Evony has said was "we apologize...but there's nothing we can do." I would think the least they could do, if indeed there was an issue, is refund holiday cents consumed. Sent an email to customer service, we'll see if they're as improved as they say they are, but I certainly won't be using holiday mode until I'm sure the service isn't bugged somehow. :modedit:
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If the loss was caused by a malfunction this person had no control over they should have the right to have this rectified.
I would recommend you get this person to pursue the issue until it is resolved in a satisfactory manner. The important thing is though that you can't have anything to do with this, it has to be the affected person only.
So if this person needs help on how to go about this they can send me a message and I will gladly advise them on what to do. :)
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Good luck getting a response and corrective action. I had the same problem and lost about 1 million troops and over 1.5 billion in combined resources. Sent an email on the new beta site and a message to an administrator with no response.
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It happend to me too a month ago maybe more. When I back I found not only troops missing also missing ATs. All dafense structures and troops finished last day disappeard.
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I'll support the affected player on the forums if he rants!! we need to fix problems like these, if players dont hear, they dont care. rep +