Originally Posted by
Roads
Ok send a mail to either Dawnseeker or Valkirah. Explain to them what happened and also put in your ingame details (except pass). Now a month might be too much i don't know but in rare cases it is possible to retrieve the city.
Where the money goes, i don't know. I also am a paying customer and never had any problems so far. If something went wrong i won't be mad for paying. I have a good time and got to know some nice people. For me that's money better spent then drowning myself in a pub every night. Don't forget, you could have played for free but instead you chose to pay, nobody forced you.