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Another one infecting the servers, S1 used to have one a few months ago, and it was resolved and i will feel free to bring up that the person in question doing the harrasment can be sued for his comments, despite being over the internet :) take a moment to read this thread as well.
http://bbs.evony.com/showthread.php?t=81944
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We receive many thousands of new tickets on helpspot every day. It was down once for about 11 hours, but otherwise it is functioning normally. If you are having trouble accessing our customer service system, we'd be happy to assist you in correcting the problem. Please note: The correct thing to do would be to ask for help, perhaps on the forums, with submitting a ticket. It is never correct or appropriate to publicly accuse someone, to use the forums as a ticket/private message board/political soapbox, etc.
This player's behaviour is absolutely unacceptable. We welcome properly submitted reports that allow us to verify the reports of rule violations, and we will take action. To my understanding, victim notification laws apply to the victims of documented, reported crimes that have law enforcement involvement. Unless you have filed a police report on what occurred in-game, I don't believe you can apply any of those laws here.
All that being said, I am closing this thread. I suggest you place the offender on your block list and submit a ticket detailing the incident. If you still cannot access helpspot, I will be happy to personally assist you with doing so. You may reach me via email at tami@evony.com