You know, when someone screws up, they apologize and offer to make it right to those wronged. Thank you for not even bothering to offer a single word on how those who have lost their units would be compensated. Thank you for completely and utterly ignoring this most basic and common of courtesy.
You guys may just want to, for once, consider the possibility of getting people to do what you want by using a CARROT instead of a STICK. Specially when they are, you know, customers.

