Evony Customer Service needs to be addressed
I have been trying to get in touch with you guys for over a month now. By phone, by making tickets, by messaging Dawnseeker on this forum.
It is absolutely ridiculous that after spending over 5k on an account there is nobody to address a problem to. My account got hacked and reset. WHO DO I NEED TO TALK TO? ...before taking legal action that is.
Why not, I might as well sue and waste my time that way, since I am wasting my time trying to get to you guys.
Ridiculous lack of respect for your customers.
Lets see how long this will last here!!!
So I have already sent Evony a message so I will start a topic for reporting a problem so that everyone knows what has happened... I got a phone call today from my host asking if I restarted my account on 128.. I said no I wasn't on a computer last night I was no where near one. There was only two people with my info and I have know them over a year.. Long story short my account was hacked and restarted!! I have spent over a year on my account on 128 (JLG) and I get hacked and restarted. I lost over 40 billion in res and 30 lvl 10 hero's and some really high leveled hero's.. What is Evony going to do to fix this BS.... My account was in holiday for a month it was pulled out of holiday Saturday night and was restarted sometime Saturday night or early Sunday morning. I know the rules and it is legal to have a account sitter which I contacted Evony a long time ago stating that I had one and gave them the two names. Now I would also like to point out that my account had a security pass code and I was the only one with it. I was no where around a computer for 18+ hours it was a holiday man. I got a text message on my way home asking If I restarted my account which why in the hell would I do that I spent a LOT of time on my account. So what is Evony going to do to keep this kind of things from happening. Which seems to be happening a LOT on 128....... I can name at least 3 accounts now and 2 with in the last 2 months of this happening.. Now this is a Question for Evony CS. How and what can you do differently to keep this from happening...