investigating networking issues
Hello, I'm one of our system administrators.
First off, thanks for the information everyone has been posting about these problems and thanks to those who responded off-thread to davemata with some other traceroutes.
Thanks especially to those of you who are helping others.
As to the problems, I think neko_lord is correct that there are likely problems on our side. We are investigating, but have not yet figured out where they're occuring. The data posted to this thread has helped even if we haven't yet solved the problem.
I believe there is a completely different problem as well. It looks like Primus is blocking traffic to one of our datacenters, while traffic to the other is being allowed. Traceroutes datamata received off-thread show traffic being blocked at a Primus router. I contacted Primus last week, but had not yet received a response, so I followed up again earlier tonight. I just checked and there is a response from Primus stating that the questions and traceroutes are being forwarded to Primus' networking group.
Thanks for your patience thus far. We are working on it even if you're not yet seeing resolution.