Hey everyone, I really thought we had this thing licked. This server has been moved to completely new hardware--in fact the fastest hardware of any of our servers and much faster than should be needed for any game. Its on the same connection as several of our other servers that are not having issues. None of this has had a significant positive effect on the server performance.
This leaves bots. I don't know exactly why they are a bigger problem on this server, but we haven't given up, and we still have more extreme methods to try. I want everyone to know that we are continuing to work on the issue. We understand your frustration, and we're sorry. We're gamers too.
We'll continue to keep you updated on our progress, but for now, I don't think an immediate fix is incoming. We're not out of cards to play, but the quick fixes we have tried (that normally work) haven't been effective here.

