lol, that seems about right...
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Things cant be done in a second/instant of the PM just because you PM them about it doesn't mean they have to give it back to you. Anyone that sends them a PM they will most likely look into it with greater detail and figure out if your assumption holds water or not. Give it time they most likely have a lot of PMs and Emails.
Well at least you've gotten a response. I've been waiting 9 hours now and still haven't heard a word. But it would make sense that since it required the servers coming down to nuke the prestige, it would require them coming down again to replace it. It will probably take them days to sift through all the complaints and figure out who's full of it and who really was shafted.
No prestige has been restored at this point. We do intend to revert the loss for at least some players.