Originally Posted by
Timothy Pine
You are absolutely correct WarHawk. It is obviously foolish for potential cash paying customers to personally mention the parts of the game that they find undesirable. After all, the creators of the game would definately respond just as quickly to one lone post that gets quickly buried as they would to half the active gaming population keeping a thread active.
Well, maybe not quite so foolish. This game is labeled as free but the creators are probably hoping to make a profit on it. In any economic situation there are two acceptable ways for customers to let the sales people know what they don't like. The first is to tell them. The second is to take their business elsewhere. In the first case, the sales force can make appropriate changes and keep the customers happy. In the second case, not only do they loose customers that they will probably never get back but those customers also continue to spread unfavorable reports about the product.
In this case, multiple people making the same complaint about the exact same problem is an indication that the problem should be a primary concern for the programmers. If everyone simply reads through the thread and decides that the problem has already been mentioned and doesn't add their voice to it, then the creators only see one or two comments and doesn't feel nearly as much pressure to fix it. Thus the problem takes longer to fix and many more people decide to just leave for a game they like better. So when you complain about 'NOOBS' whining and repeating themselves, just ask yourself which the game makers would prefer. A lot of potential cash paying customers complaining about the same thing for a short period of time, or a lot of potential cash paying customers leaving the site.
By the way, I really do agree that Gazza is doing a magnificent job explaining the situation and keeping the fact that repairs are in the process in the forefront. I admire her stamina and perserverance. I hope she doesn't give up because the constant complaints are not intended as personal attacks against her. She is probably the main point of light here. Seriously.
PS Edit: Yes, I know that they have said that they are already fixing it. And we all know that most technical support numbers 'Value our business .. please hold'. And we all know that absolutely anyone can win the lottery. But for some strange inexplicable reason, we tend not to really believe in these things until we actually SEE it.