A reply that I was going to write in the Evony Sucks thread on Thalin's uttering of 'We dont warn players before we suspend accounts'.

The following;

Yet when you run a game with paying customers, the 'correct' process would be a warning, then a suspension.

Take a look at the World of Warcraft management, tech support and customer service. Oh, but wait, I suppose you know all about WoW, because you've stood knee-deep in the dark side of that game, namely gold selling.

This game will not last long if it deals with customer issues the way it does. But I am guessing that's also the key ingredient for developing an Age II. A fresh start. A new opportunity to build a playerbase with the same goal as Age I: making as much money as possible, only to create a disgruntled playerbase half a year later as people reach the endgame again.

Good luck.