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Dear Evony
Dear Evony
I would like to start with a very big thank you for creating a great game that allows people from around the world to play and share RL stories amongst the chat window. It truly is a good game, job well done!
As one of the victims of the recent banning sweep I hold no grudges and will not try to defend myself. How ever the game does have flaws and always will, nobody will ever be entirely happy.
The game takes an enormous amount of time as each server develops and to some, alternative methods are the only way to survive. I make the suggestion that you look at the way your game is played rather than try and stop the way people play it. Just my opinion!
However I do have one MAJOR problem with you as a company. I deal with many major companies on a weekly basis and NEVER have I had to deal with a company that lacks the support that you do. It is non existent!
I have mailed to you on several occasions with great importance. You have never replied to any of my mails, EVER. This latest event has also led to no mail explaining when and how I will be allowed to log back in.
If you want to retain my business and continue receiving my money I strongly suggest you take a very long hard look at the way you deal with support issues. Communication is the key success and failure to do so will only result in one thing, failure to exist.
For now I will continue on because I have made some very good friends within the game, but your hold on me and my friends is very thin. Should a similar game appear may the gaming gods be with you. You may then discover how strong your hold is, or is not!
Until further notice I will continue to play but for how long is up to you and the way you handle business.
IMPROVE your support and communication to members immediately, you owe it to every one.
Thank you and have a great day.
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