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Thread: Cant get on main site account management?

  1. #1
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    Default Cant get on main site account management?

    so I tried to log on through the main site, to manage my account, (wanted to see roughly how much I spent on my account, and how much i could charge back if in fact I get sliced )

    It says my access is denied, so if I wanted to charge back I couldn't?

    I love Evony, but thats kind of fishy.

    Sometimes love is not enough and the road gets tough
    I don't know why
    Keep making me laugh, Let's go get high
    The road is long, we carry on
    Try to have fun in the meantime

  2. #2

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    Not really. You paid for digital objects you recieved. Doing a charge back on that is fraud. I think what she wanted to see was how far back she could go as charge backs have a time-limit.
    But....the eternal ray of sunshine REALLY wanted to see you, so I helped brighten your day by removing the city from around you! ^.^

  3. #3
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    Default

    AHhhh ok, yea thankfully Bank of America is awesome like that and would give me my money back, but I still want to play evony, My account is like my unborn child

    Quote Originally Posted by Ashanta View Post
    Not really. You paid for digital objects you recieved. Doing a charge back on that is fraud.
    Actually , there was a discussion about this before, and you actually can charge back because they're denying what they sold to you.

    Sometimes love is not enough and the road gets tough
    I don't know why
    Keep making me laugh, Let's go get high
    The road is long, we carry on
    Try to have fun in the meantime

  4. #4
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    Quote Originally Posted by chaosjester View Post

    That said. Like I said dont chargeback unless you know for certain you are done with evony and that they have indeed banned you. Make sure you arent having network problems or evony isnt having network problems etc.
    Oh no, I received the actual "Account Closure Email" I'm still currently playing, I'm assuming the ban will come at maintenance, yea im not going to charge back until I'm absolutely certain I will never see my child ever again.

    Sometimes love is not enough and the road gets tough
    I don't know why
    Keep making me laugh, Let's go get high
    The road is long, we carry on
    Try to have fun in the meantime

  5. #5

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    Quote Originally Posted by gottibabe1 View Post
    Oh no, I received the actual "Account Closure Email" I'm still currently playing, I'm assuming the ban will come at maintenance, yea im not going to charge back until I'm absolutely certain I will never see my child ever again.
    heh at least you got the email

  6. #6

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    i'm letting these buggers have 1-2 days to respond, fix and GIVE my wife extra coins as compensation for their mess. if not.. I'm gonna chargeback for both of us - and that is no a small amount past 9 months!

    But my guess is, this is a major messup they are working hard on fixing - So i thinnk we'll get our replies soon

  7. #7
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    Yea I have the very first suspension email as well, and a few days later... closure. Aren't they supposed to give you like a second chance after your first suspension?

    Sometimes love is not enough and the road gets tough
    I don't know why
    Keep making me laugh, Let's go get high
    The road is long, we carry on
    Try to have fun in the meantime

  8. #8
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    Default

    Good luck with this.
    If you got the email, it'll probably come within the hour(as maintenance is usually in an hour or so).
    Have fun with the money you'll get back.

    Quote Originally Posted by gottibabe1 View Post
    Yea I have the very first suspension email as well, and a few days later... closure. Aren't they supposed to give you like a second chance after your first suspension?
    Remember, this is Evony. Where you can be right, but still be wrong to them.
    Last edited by Revoltion; 03-02-2010 at 03:46 AM. Reason: Quote
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  9. #9

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    Quote Originally Posted by chaosjester View Post
    Actually it wouldnt be fruad at all. You paid for the usage of the items and the effects those items have on your gameplay. Ive already talked to my CC company about it.

    She has been cut off both from the items and from the effects they have on her gameplay.
    People here like to say it would be fraud but they dont realize the item you bought , and used to beef up your hero was an investment in your on-going MMO experience. It wasnt a one time use and consume product. I actually work for Visa in a chargeback center and have to make judgement calls every day on products like this. Many of your credit cards actually have clauses that allow you to charge back for almost ANY reason - you being UNHAPPY with the service is actually cause for a chargeback with most credit cards. Its quite legal as long as you do not lie about why you are doing the CB.

    That said. Like I said dont chargeback unless you know for certain you are done with evony and that they have indeed banned you. Make sure you arent having network problems or evony isnt having network problems etc.
    Except most of these players who are threatening chargeback have their gameplay to blame for getting banned. It's tantamount to "lalalala I broke all the rules, and get all my money back!!!" They got cut-off from the account because they broke the rules, not because the service was "bad". They are "unhappy" because they screwed up and cannot accept responsibility for what they did. I can understand charge-backs as a way of protecting consumers, but this isn't protecting consumers, this is enabling consumers to screw over a company because they are mad they got banned.
    But....the eternal ray of sunshine REALLY wanted to see you, so I helped brighten your day by removing the city from around you! ^.^

  10. #10

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    They cant take money from you for breaking their rules. That would be at the order of the court in the nation you are playing/paying from.

    As for your contention that they are unhappy because they broke the rules. That does not matter. Just the fact that they are unhappy with the service and can prove that evony is almost impossible to contact will get them the chargebacks. There is no fraud involved. You dont need fraud. As the guy that got banned for tell you this pointed out. All you need is to prove you are unhappy with the service and that you tried in good faith to resolve the issue with evony.

    I see in evonys future a ban for them. American Express , Visa , Master Card , Discover. They all have a policy that will kick in and cause Evony not to be able to accept cards if a certain % of the card payments are charged back. Im betting they are riding very close to that line now.

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