Hello Support,

I am writing to you because i believe you have made an error in closing my account today so i am writing this here so hopefully a mod will read it and act on my request before my troops starve and all i have worked for is lost.

I was recently suspended as someone had introduced me to a program which could automate my farming approximately 24 hours before the first "holiday" last week and this can be verified using your logs.

Whilst i accept the punishment for that, at the time i did not know i was breeching the terms of use and have since learnt what i did was wrong.

Since the holiday period ended I have done nothing against the terms of use to warrant my account to be closed so i dont understand why my account is now closed.

I have spent months and months building an account legally and this can also be verified using your logs and i think it is an injustice to me to close my account for one offense lasting 24 hours prior to the first "holiday"

I respectfully ask you to reinstate my account.

SilverCrow. ss4