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Thread: Open Apology / Customer Service

  1. #1

    Unhappy Open Apology / Customer Service

    I am trying to resolve 2 issues:

    #1. My account being closed
    #2. My Chargeback

    After following Evony's email directions I contacted escalation@evony.com in an effort to have my account opened, all I received was another email telling me to contact escalation@evony.com.... Going in circles here.

    I contacted billing@evony.com in an effort to explain why I initiated the charge back (I purchased evony cents and did not use them all or the in-game items I purchased with evony cents) to which I received an email saying my account would be closed permanently if I did not reauthorize the payment to go through within three days and to contact the billing department to resolve the issue. Well, my account is already closed and I tried to contact the billing department... Going in circles here too.

    Yes I used a device to help with farming and to level up my heros, call me a cheater, chastise me, burn me at the stake or whatever else. I have played this game for almost 1 year and up until I had one of my cities capped by a "device" player 3 months ago I did play by the rules. I quickly learned in order to not lose my cities, time, effort and money I put into those cities I had to become competitve so I leveled the playing field by using a device.

    The funny thing is I am now permanently banned and know of several players who used the "device" even during the last sweep and they did not get banned and are playing as I write this. ???

    This is an open apolgy to Evony and all the players who had the moral fortitude to not use the device. I AM SORRY!! It was never my intention to hurt Evony or any other players, please FORGIVE me!!

    I enjoy playing Evony, I enjoy the social atmosphere, and I wish to continue playing so I am asking Evony and all moral players to accept my apology. I will never use a "device" again. Please let me have my account back.

    Sincerect regrets and with all humility,

    Gellbarth
    Server 44

  2. #2

    Default

    *puts hands on head*

    I forgive you

  3. #3
    Join Date
    Dec 2009
    Location
    Your mothers bedroom
    Posts
    13

    Default

    I wonder if they will unban people at this stage

    Good luck Gellberth!
    "The word of the day is "legs." Let's go back to my place and spread the word."

    "I like every bone in your body especially mine."

    "Are you from Tennessee? Because you're the only ten I see!"

  4. #4
    Join Date
    Jan 2010
    Location
    Deutschland..We have the best Beer!!
    Posts
    53

    Default

    lol, they threatened to ban you for taking your money back.

    How amusing...

    Do not cancel your chargeback, i would try to get my money back if i where you.

    Spend it on something nice, and worthwhile.

    Thats just my Opinion.
    There is always enough room for another Beer..

    I am German, my Pride prevents me from lying.

    If I was helpful, or for any other reason please add to my reputation.


  5. #5

    Default

    I do not forgive you. I was suspended because I used the *** like 3 months back - quit and then they banned me this time around ( havent used it in over 3 months ). So , nope , I dont forgive your transparent efforts to simply play again. No snickering from you as you play and us other suckers are banned hehe.

  6. #6
    Join Date
    Sep 2009
    Location
    Nebraska, USA
    Posts
    231

    Default

    I find the funnest part of Evony is in the beginning stages of the server.
    Survival of the fittest. It's a rush game the first week, after that it slows down a bit.
    (Hint: Start on a new server).
    Aliases: Ancient, Parkison, Sarcastro
    Aliances: Karnage, WAR, PRIDE
    Servers: w1, s39, s48 (SS10), s65, ageii beta
    Quote Originally Posted by pier117
    If you dance around naked a mod will come by and respond.
    Please use Grammar and Punctuation!

    Rep me if I helped.

  7. #7

    Default

    most ppl whining about they being banned here is just that.. whining.

    this is the first post I've seen in two days that actually made me re-valuate my firmness against cheaters - it seems honest and true.

    again.. I forgive you - hope you make a cleaner effort next time if given the chance

  8. #8
    We can't reopen accounts which were closed because of cheating.
    Legendary Hero

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