Quote Originally Posted by Ashanta View Post
Sorry, that's not an assumption, that's basic reading comprehension. If you don't intend to do something then simply don't. No need to "reassure" anyone you aren't.

Now, stop insulting my intelligence.
Ashanta, really, why so touched?

It almost seems like this forum (or more specifically, thread) is something personal to you. No intention to pick on you, but the general mood of your replies is hardly kind and giving to say the least.

On topic;
the fact that customers 'flood' the service department is a result of the actions of the company in question. Businesses that handle their customers well and ensure they are satisfied in the first place do not get flooded, hell, they might actually be able to cope with just a small (5-10 people) customer service team.

Many of us know of Evony's company history and when you combine that knowledge with the current state of things (can hardly say Evony's running smoothly, now can we) I think it is no more than logical that people press their issue a little harder.

A well managed business anticipates on this and corrects the issues that cause the flooding, or at least tries to work through the tickets by hiring additional staff. Businesses that do not care about prolonged existence and/or their customers have a customer department and response time like we see here on Evony. I simply fail to see this any other way - it just gets confirmed on a daily basis.