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Thread: escalation@evony.com

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  1. #26

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    Quote Originally Posted by GeminEye View Post
    Ashanta, really, why so touched?

    It almost seems like this forum (or more specifically, thread) is something personal to you. No intention to pick on you, but the general mood of your replies is hardly kind and giving to say the least.

    On topic;
    the fact that customers 'flood' the service department is a result of the actions of the company in question. Businesses that handle their customers well and ensure they are satisfied in the first place do not get flooded, hell, they might actually be able to cope with just a small (5-10 people) customer service team.

    Many of us know of Evony's company history and when you combine that knowledge with the current state of things (can hardly say Evony's running smoothly, now can we) I think it is no more than logical that people press their issue a little harder.

    A well managed business anticipates on this and corrects the issues that cause the flooding, or at least tries to work through the tickets by hiring additional staff. Businesses that do not care about prolonged existence and/or their customers have a customer department and response time like we see here on Evony. I simply fail to see this any other way - it just gets confirmed on a daily basis.
    wow! simply wow!

    If my former superior had an once of your brain, my employer would still be in bussiness today. They decided to just over look all the small issue until it got soo big, it was just to overwhelming to tackle afterward. 4 experience people took the job and left the same week, that was a strong statement of how bad it was. They sold and i was laid off. I was finally releaved of all the drama and frustration, then came evony =) j/k
    Last edited by deadlysage; 03-06-2010 at 05:01 AM.

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