No offense, but get real. If that is a comparable situation, then they need to hire more people. They at least need to hire enough people to actually *have* a customer service. A member of our alliance was telling us recently that 2 months ago they used the "Contact Us" option to report a player they thought was using b.ots. 2 weeks later they received a form letter from a b.o.t that said "we're sorry you were offended by this player's name....".
You can look at the postings for evony jobs and see that they are making a huge amount of money here. A company that is just scraping by is not going to be hiring a 3-D animation director, Lead flash artist, Lead programmer, Art directors and everything else. Here's a thought... hire 5 or 6 customer service reps. If you are in a bind like this mess recently, hire some temp ones, hire some volunteer ones. Do what you have to do, but don't take money from these people then ignore them or ironically, send them auto-messges from a b.o.t.
And you know, when you think about it, if they had bothered to have those employees to begin with, the b.o.t situation wouldn't have gotten so out of hand to the point where blanket bans were needed. Many players are saying they reported b.o.t users and were ignored.
So sorry, but your comparison sucks and if you can't understand why people would be upset, it's probably best to not come tell them they are wrong. If evony had bothered to realize that if you accept money, you need a serious customer service department, this wouldn't have happened.



Bookmarks