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  1. #18

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    Quote Originally Posted by Ashanta View Post
    Now imagine this scenario.


    1000 people buy something from a store. 50 of them have a valid issue with what they bought. another 400 want to file a complaint about the lights being too bright. 40 want to vent. 100 found a lower price somewhere else and want a refund. The rest are there for a completely unrelated issue.

    All of them are shouting at him at the same time expecting to be helped RIGHT THEN or else, and expecting complete professionalism.

    That's what you all are doing to Evony right now, and you wonder why you aren't getting anywhere fast. You're part of the problem.

    No offense, but get real. If that is a comparable situation, then they need to hire more people. They at least need to hire enough people to actually *have* a customer service. A member of our alliance was telling us recently that 2 months ago they used the "Contact Us" option to report a player they thought was using b.ots. 2 weeks later they received a form letter from a b.o.t that said "we're sorry you were offended by this player's name....".

    You can look at the postings for evony jobs and see that they are making a huge amount of money here. A company that is just scraping by is not going to be hiring a 3-D animation director, Lead flash artist, Lead programmer, Art directors and everything else. Here's a thought... hire 5 or 6 customer service reps. If you are in a bind like this mess recently, hire some temp ones, hire some volunteer ones. Do what you have to do, but don't take money from these people then ignore them or ironically, send them auto-messges from a b.o.t.

    And you know, when you think about it, if they had bothered to have those employees to begin with, the b.o.t situation wouldn't have gotten so out of hand to the point where blanket bans were needed. Many players are saying they reported b.o.t users and were ignored.

    So sorry, but your comparison sucks and if you can't understand why people would be upset, it's probably best to not come tell them they are wrong. If evony had bothered to realize that if you accept money, you need a serious customer service department, this wouldn't have happened.
    Last edited by Phreaky; 03-06-2010 at 04:46 AM.

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