Put yourself in their position? Every word they say is examined for hidden meanings, cross examined for conspiracy plots. Were it me on staff I would be very careful what I said, and would hold the line too.

What they do say is: They are working it, of course they want the servers up, they don't make money if the servers are down, think they are not upset, think again. Seldom have I meet anyone that likes to be abused by users for things they have no control over.

Capella