Quote Originally Posted by Dawnseeker View Post
Sorry, I don't think I explained myself very well. We catalog the names of players who contact us, claiming to have been banned incorrectly, and that list is reviewed by the account team. If a player was banned incorrectly, we would reverse that ASAP and respond to them. We do not contact the remaining players individually, as there is nothing left to discuss and the only outcome would be arguments.
The problem is that 'ASAP' bit - over a week just isnt good enough. It is a REAL TIME game,, your support needs to be in line with this.

I am sorry to say this the service delivered by the reps here - calling people liars ignoring people or banning them just isnt acceptable when people are subsquently justified to be jumping up and down at the treatment dished out.

If evony cant sort things out more promptly with a little it of courtesy and manners then they will reap what they sow - In short treat people how you would like to be treated yourself. Remember who ultimately pays your salary, without us you wouldnt have a job.



N.