Quote Originally Posted by Dublu View Post
The problem is that 'ASAP' bit - over a week just isnt good enough. It is a REAL TIME game,, your support needs to be in line with this.

I am sorry to say this the service delivered by the reps here - calling people liars ignoring people or banning them just isnt acceptable when people are subsquently justified to be jumping up and down at the treatment dished out.

If evony cant sort things out more promptly with a little it of courtesy and manners then they will reap what they sow - In short treat people how you would like to be treated yourself. Remember who ultimately pays your salary, without us you wouldnt have a job.

N.
I've recently been on the forums more. I can fully relate to the mods and reps as I have been doing customer service for over 7 years now. It's not an easy job, as the Evony team needs to make sure that cheaters are being dealt with to satisfy alot of people. Yet those that may or may not have been cheating are not happy either. Any business needs to have morals and ethics in practice. I'm not saying that things shouldn't change, but why should I have my hard earned resources pillaged by someone that just has to click a button once or twice a day?

To me the big problem is with customers having a holier than thou attitude and fully believing in the customer is always right. I have never believed that and never will, SOMETIMES the customer is right and when they are I will fully apologize and own up to it; otherwise bugger off.

At the end of the day this becomes about restoring faith to the the majority of customers, I'm sure Evony can find more than enough players to replace the funds you no longer spend.