Page 2 of 2 FirstFirst 12
Results 11 to 17 of 17

Thread: Please Answer evony

Hybrid View

  1. #1
    Join Date
    Feb 2010
    Location
    Netherlands
    Posts
    156

    Default

    We can only guess why things are not responded to in what we (the customers) feel is an acceptable period of time.

    Dawnseeker, more insight in the way your service team works is much appreciated, such as your post earlier in this thread, if people know why certain things work the way they do, they can at least understand it. Thanks for this!
    Last edited by GeminEye; 03-10-2010 at 12:48 PM. Reason: Typo

  2. #2

    Default

    As I said earlier, for a real time game, the customer service department need to work in near real time..

    Evonys current 5 day policy via email (If your lucky) just doesnt cut it,

    N.

  3. #3
    Join Date
    Feb 2010
    Location
    Netherlands
    Posts
    156

    Default

    Well, to be fairly honest, a 5 day policy would be fine with me. It's not particularly slow for a company to respond within five work days, is it?

    Within reason I don't see how any company would be able to respond within 2-3 days with such a large playerbase. If I look at my time in World of Warcraft, the only direct customer support was the GM's ingame, and they could only help with so many issues, and definitely not with account related issues. And mind you, WoW is pay-to-play and Evony is not. The Evony things are all account related, I can imagine it takes a few days to properly check something and take appropriate action, I can also imagine that after a banwave literally hundreds of tickets are being opened almost within the same day - no customer service team is capable of servicing all of them within the same time as they usually would.

  4. #4

    Default

    Except it took them over a week to get back to me

    24 hours would be acceptable but the consequences of taking so long

    I would be interested to know how many others are/were in the same boat and how much $ evony have lost off the back of the lack of support to their paying customers. Im sure there is a business case to employ more staff, look after customers better, thus maintain and grow the renewable revenue.. ..

    I suspect that by the end of the week I will be another 'ex' player,, hell I am already since I cant login

    N.

  5. #5

    Default

    I should have added off the back of that delay, my main city was capped, and when I got to log in I had over 900 refuge and riot reports.

    But since there is a payment dispute on the account its now on holiday mode..

  6. #6
    Join Date
    Apr 2009
    Location
    A little ways north of Montreal, Quebec.
    Posts
    5,233

    Default

    The concerns raised in this thread have been addressed and answered.

    Thread closed.


    Thank you.

  7. #7
    Join Date
    Mar 2010
    Location
    United States
    Posts
    52

    Thumbs down hahahaha

    ROFL.... you guys are relentless!

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •