For any account that has used unauthorized software as you did, the most we could do is to examine whether or not the account should currently be suspended. If it should not be, we could have it reopened early. Yours is open again already.

As for the resource and troop losses, those are a standard penalty now for those who choose to cheat with third-party programs. We see no reason to allow you to retain the unfair advantages you gained.

I'm not sure what you would like us to do at this point, but you are welcome to send a pm to any of the reps about it.