I have been suspended by mistake but cannot get a response from anyone. I have received an email saying -

After a thorough investigation, we have found that the account listed above violate the terms of use listed below:

Use cheats, automation software (bots), hacks, mods or any other unauthorized third-party software, databases or scripts designed to modify the Evony experience.

This is complete nonsense. I have invested a lot of time and money into this game and this is a disgraceful way to be treated.

Who can sort this for me?