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Thread: Evony Customer Service

  1. #1

    Default Evony Customer Service

    I know that they are busy atm, what with AGE II and the recent sweep but surely they could have something in place to improve the current levels of customer service.

    I enjoy Evony, Im like the thousands out there who enjoy it. You get to chat with/make friends with people from all around the world, be it the US, UK, OZ or sunny sunny Ireland!! Evony have a product that works...you can spend or you cant spend, but I reckon most people do spend money on it, I spent about $10 - $30 on each months pay-check, depends what I needed..when I fecked with 444 on S80 I bought teles to move around a bit and attack then move, sometimes truces to get a nights sleep or whatever. The point Im making is that while it is a free game there is an obvious product to sell also and this makes the game profitable, successful and popular.

    My point in this thread is that the customer service is shockingly bad, the worst Ive ever seen in all my days. People will of course come on and say to me that I am wrong, do this do that, but it dosent work. I have had, when I was on S80, 3 problems/bugs whatever, and I contacted Evony on each occasion, waited the 5days for the "escalation" contacted again got the same message, none of these were resolved, nor did I even receive a proper non generic email.
    Then after a break from Evony I decide to try the new AGEII, I encounter a problem, get banned over it yet provide the relevant proof to unban me (it was over a payment issue) and for what is now going into the 6th banned day I receive no response from Evony, Ive sent PMS (which remain unread) Ive sent emails to Tech Support, Billing and through the help centre and still I hithead my head of a brick wall.

    I am not alone either in this constant head of wall situation, there are many of us and we can get no answers anywhere, every turn is a dead end, every door is locked.

    I dont want this thread to disintegrate in I HATE EVONY (cause you dont) I want it to have our, the CUSTOMERS, ideas on how to improve the one lacklustre part of Evony's service, how to help Evony become a better game..good Customer Relations = More $$$$.

    Could Evony have a manned phoneline somewhere?

    Have Evony enough customer service reps? (I have read somewhere that the type of company Evony are they can have only 9 direct employees?)

    How about using 3 people per server as agents, pay them in a few coins a month or something, let them sift through the silly problems and assist with the silly problems so that the main Evony reps can concentrate on serious issues?

    Do they just need more reps full stop?

    I really hope that Evony improve the only lacklustre part of their service and the game improves.

    IMO 6 days unanswered when all proof has been delivered is not on..and if you look around the forums there are new issues all the time appearing and then re appearing days later as they dont get sorted.
    Last edited by sirmontas; 04-06-2010 at 05:54 PM.
    BYE - SUPERSERVER26 - Back as BYE

  2. #2

    Default

    very nice post. i too hope they resolve this issue quickly, but as from what i have read so far, it doesnt look good

  3. #3

    Default

    very nice thread i hope it doesnt get deleted, your thoughts are very nice and sincere and i would have to agree a little bit better customer service would be nice. i would like to keep playing this game but we need some kind of decent response to our questions in order for us to stick around

  4. #4

    Default

    Well said!

  5. #5

    Default wohooo

    how i wish every evony player said like u....cheers hope they listen
    Forum are more FUN now

  6. #6
    Join Date
    Jun 2009
    Location
    British Empire
    Posts
    253

    Default

    I bet this thread will get deleted soon or OP will get banned, that's for sure.

    Those who spend the money most on Evony wins most.

  7. #7

    Default

    I dont think so, this thread is not against Evony, its constructive criticism, its a players offer of help and IMO, this thread if looked at and viewed correctly by eough people could assist Evony, heres hoping anyway.
    BYE - SUPERSERVER26 - Back as BYE

  8. #8
    Join Date
    Aug 2009
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    Default

    Quote Originally Posted by Smith View Post
    I bet this thread will get deleted soon or OP will get banned, that's for sure.
    This isn't an Evony bashing thread, I see no reason for any infractions/ suspensions/ bans to happen.

  9. #9

    Default re

    Hey I feel your pain and so agree. I personaly spend over 100dollars a month on this game and never can get issues resolved. I send the emails and get a generic answer back. Like the latest issue i am having where i got new years eve chest keys and cant use them because they dont work on a easter chest. i have sent a ton of mail to everyone in evony and i get the same generic response that is to goto the top and click the box. it is like a robot is answer our emails and not a human as a human would see i know how to do this and that is not the issue. i realy dont want to come across as banishing evony but for the money we all spend we should be able to find a human to resolve some of these big issues and i feel if this problem isnt fixed soon evony will lose more and more customers. this is only my opion

  10. #10
    Join Date
    Oct 2009
    Location
    Derby, United Kingdom.
    Posts
    7,865

    Default

    This is the best thread ive yet seem and gives a chance to offer solutions rather than problems.
    Im not sure if it will work or not but I think there should be a few people appointed to take customer service issues and sort them into things that will get a response and things that wont etc. and then pass them on to reps for a faster and more efficient response and better service.

    Quote Originally Posted by Alusair View Post
    If you don't care enough to make yourself understandable, don't be surprised if others don't care enough to try to figure out what you're trying to tell them.

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