As Eolithic stated, Dawnseeker and Valkirah are great to PM but only after you've contacted support@evony.com or used the "contact us" page on evony's main site: http://www.evony.com/index.do?PageModule=Static&type=ContactUs

Then if you do not get a response within 48hrs, contact:

Valkirah
http://bbs.evony.com/member.php?u=57042

OR

Dawnseeker
http://bbs.evony.com/member.php?u=14447

Quote Originally Posted by Ashanta View Post
Fact is, if players don't report multis, there isn't a lot Evony can do outside of try and ferret them out themselves which takes longer. A lot of players know who have multiple accounts on the server, and simply choose to not report them, and multis are, as far as I understand, get suspended most of the time, not out-right banned.
Correct. You'd eventually get a suspension if you kept using both without reporting the error. Reporting this to have it merged and corrected is your best option.

Quote Originally Posted by IAmSorry View Post
If the accounts are set up on different email addresses then you would need to contact an evony staff member as there is no published guidelines for a situation such as this.
Yeppers! With the merge the email addresses are merged. That's the most likely reason these two are not. I would include:

1. Your servers
2. Your in-game name(s)
3. Both email addresses
4. Which email address you want to be primary

As I don't know how it works personally with merging (from a technical standpoint), I can't tell you if it's possible now that the merge is complete but the staff will be able to give you a definitive answer on this. Make sure if you do not get a response from your email that when you PM the customer service rep(s) you include what email you sent it to and what was in the email, including when it was sent. Good luck!