Hi, Ctuggle1. Please follow this post and we'll fix it for you.
http://bbs.evony.com/showthread.php?t=119553

Originally Posted by
ctuggle1
This popup screen happens like every 5 minutes and the "rewards" that you are supposed to get never appear in my items. My account was also deleted in the facebook linking, and I have sent 4 emails now about the topic and received 0 replies. I did find a posting about the topic. I do not find either of the 2 solutions to be adequate in a resolution. If you spend money building up a character, then you should not lose your money due to a "bug" in the software.
The pursuit of player happiness.
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