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Thread: Incorrect Account or Password Error

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  1. #1

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    Quote Originally Posted by SirTain View Post
    this works for me, when i log in, even though my server is preselected, i select it then play. i have noticed if i don't select it (even though it is selected already) i get the "incorrect account or password" error. hope this is helpfull
    Does this work every time? I've been unable to get the error at all myself. If we can get some confirmation on exactly how to get the error and how to get around it, we might be able to get it fixed more quickly.
    Legendary Hero

  2. #2
    Join Date
    Sep 2009
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    Minnesota, USA
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    Quote Originally Posted by Dawnseeker View Post
    Does this work every time? I've been unable to get the error at all myself. If we can get some confirmation on exactly how to get the error and how to get around it, we might be able to get it fixed more quickly.
    It happens pretty randomly to me. I use 2 different e-mails for 2 different servers. I usually have it set so it "Remembers me" and most of the time I get it when I go to http://XX.evony.com and the login info for the opposite server. (Better explained -I am on server A and B, with a different e-mail addy for each, I got http://A.evony.com and e-mail B is auto filled so I switch it to A. That's what I usually get the error, but clicking Log In a second time usually succeeds.)
    Quote Originally Posted by Dawnseeker
    I was banned from the game! The game is now dead! Ahhhhhhhhhhhhhhhhhh!
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    Lorinhinn
    3.2 Million Prestige Retired

  3. #3
    Join Date
    Apr 2010
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    California, U.S. of A.
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    I've yet to get it at home, where I type in my email and password every time ... yet when I am at work and I desire to log into real quickly during a lunch break or whatever (I've got this PC set to remember me and saved my password for quicker entry while at work) I get this error quite a bit ... usually clearing the cache, or simply refreshing the page works ...

    At home: Chrome (nothing saved)
    At work: Internet Explorer (both user / password saved)
    ...I reject your reality and substitute my own...

  4. #4

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    I know that this has worked for me and a few of my alliance members. I usually log in directly from the bookmark, but when the 'incoorect password' message appears, go to evony.com, click my account, then click on the support button and login from there. So far has worked every time. Hope this helps.

  5. #5

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    I just started getting it last night at a bit before 20:00 server time. I spent 2.5hr trying to get in with no luck at all. Worked no problem this morning.
    It is not a cache issue, at least not at my end. I tried on multiple machines with multiple browsers, and multiple log in users.

  6. #6
    Join Date
    Sep 2009
    Location
    The Netherlands
    Posts
    1,201

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    I only use direct login, not via the homepage. I've been getting the error for a few days now and when i re-enter the already stored pass it connects perfectly. Tried not storing the username/pass but it still gives me the error sometimes.


    Quote Originally Posted by WarSimi View Post
    lmao I've never been a quote before . How precious !

  7. #7

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    took 2 hours for me to login into my account on S85 there are many people not only in my alliance but other players as well complaining of the same all the while troops are dying because of refuge or since we cannot log on we are at a severe disadvantage to those who are logged on and attacking. one of my alliance members was not able to log in for almost 3 hours last night and almost lost a city because of it. This is getting rather ridiculous. I have made it clear to every member in my alliance that they need to clear cache, browser hsitory, close browser reopen try refreshing it and everything alot of people still takes hours to be able to login.

  8. #8
    Join Date
    Dec 2009
    Location
    Google, Earth
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    I don't think I've ever received the incorrect account or password message when I've entered both correctly. And don't remember ever getting it for when I'm at home and login with my info saved.

    For me when I get the "server processing error" or similar message and I use remember me. I remove a letter or two from my email retype them and retry it seems to work MOST times. Say in the .com I may del and retype the 'm' or the 'om'

    This doesn't work all the times for me and is least likely to work after server maint when lots of ppl cannot login but some can.

    And I always login at the server I play on, not through evony.com then select my server.

    HTH

  9. #9

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    Quote Originally Posted by Dawnseeker View Post
    Does this work every time? I've been unable to get the error at all myself. If we can get some confirmation on exactly how to get the error and how to get around it, we might be able to get it fixed more quickly.
    For me it happens when i just log on. If i get Dc'd i have no problems logging on, but if its the first time in a while then it takes me about 2 tries w/ the error.

    Also if i try to Npc a city sometimes I get the "incorrect password" over and over again. Or it freezes with that message.


    Otherwise i cant find a pattern. If you dont rush the page like click login over and over again, i normally get in after about a minute of extra waiting. Not the end of the world, but kind of obnoxious.



  10. #10

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    Quote Originally Posted by Dawnseeker View Post
    Does this work every time? I've been unable to get the error at all myself. If we can get some confirmation on exactly how to get the error and how to get around it, we might be able to get it fixed more quickly.
    Clearing cache, etc, etc, etc, does NOT correct the issue. As I have mentioned in another thread, I have Firefox set to delete everything upon closing, so that is done every time for me and I can have the error happen multiple times in a row...

    In my opinion, and mind you that it's only my opinion (backed by 10 years of IT experience), it seems more than coincidental that these issues started happening the very same day server na1 was made available.

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