View Poll Results: How do you feel about our new customer service system?

Voters
1546. You may not vote on this poll
  • Thanks Evony! It's great to see customer service as a priority.

    1,268 82.02%
  • I don't like the new customer service portal. (Please tell us why)

    278 17.98%
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Results 71 to 80 of 333

Thread: New Customer Service system in place, improved response time, and satisfaction survey

  1. #71

    Default

    This response came only after a MASSIVE number of complaints being registered. That's the only way to get their attention, sort of liking hitting a mule between the eyes with a 2x4. My biggest complaint, still, is that the Evony crew doesn't seem to understand elementary modern standard English. I know, "Bad English" is the lingua franca of the Net, but still ... ...

  2. #72
    Join Date
    Dec 2009
    Location
    On a horse farm
    Posts
    7

    Default Package / Key issues

    I would add that, at the very least for each 5 packages you should get 1 free key. Just a thought.


    Quote Originally Posted by godallmighty View Post
    now i know someone at evony must have read their mail wrong about packages and keys as i have and others been saying we get so many from friends that we cant open all the packages not haveing more keys than we need so somewhere i think someone got confused as we need a key to open all the packages that no one could buy that many keys for not visa versa would someone please get that staright as whats free about getting packages if you cant open them without spending like 900$.

  3. Default

    you ingore age 1

  4. #74
    Join Date
    May 2009
    Location
    Texas... as of Nov, 2010
    Posts
    39

    Default

    I agree with what all of what has been mentioned already... too many bugs not fast enough lag is awful. We get automated answers. And too many accounts being linked to FB. Mine was wiped ( on Age2

  5. #75
    Join Date
    Sep 2009
    Location
    Phoenix
    Posts
    1

    Default Customer service?

    I've never seem any resemblance of customer service at all.

  6. #76

    Default help

    how come i got to get my cc verified if i want to buy 30.00 pkgs this is a pain in the butt

  7. #77

    Default Customer Service

    I have sent 5 emails to the billing department in the past 3 weeks and still have not got any responce

  8. #78

    Default customer service

    get rid of moneybookers...why i got to verify my info with them

  9. #79

    Default

    put in a way to get rid of all of them dumb chests please.

  10. #80

    Default

    This is a thread about the level of customer service not a thread to gripe about the money you spend. PLEASE STICK TO THE TOPIC OF THE THREAD!

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