moeloe1126@aol.com ? April 14 2010, 11:44 AM
I sent this issue in yesterday on the old form, but am trying again with the new system in the hopes it will get a response.
When I started on NA8, I had issues getting the $5 for 250 package (got neither coins nor package at first), but eventually this was resolved, and I got both the coins and the package. Thinking that everything was fixed, I went ahead and bought the $30 package as well. Since I only started on NA8 on Saturday (Apr. 10), and am still in Beginner Protection, this purchase should have qualified me for the Beginner's package.
I got the coins, and I got the Easter package (which I didn't even know about) - but I did NOT get the Beginner's Package. It's not in the gift box or in my chest. Can you please correct this? The whole point of spending that money was to get the extra resources from the Beginner pack to help build up my city.
Here's the transaction info:
Apr 13, 2010 17:02:02 PDT
Transaction ID: 1YF74460D2295281C
Evony > Evony World na8 > 300 Evony game coins to (moeloe1126@aol.com) > Order ID: XN9UUGVVK6EHMUCJ
Item# 300 $30.00 USD 1 $30.00 USD
I'm playing on NA8, and my lord name is LadyMoe
Please let me know what went wrong and apply the beginner's pack to my account as soon as possible. Thank you.
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