View Poll Results: How do you feel about our new customer service system?

Voters
1546. You may not vote on this poll
  • Thanks Evony! It's great to see customer service as a priority.

    1,268 82.02%
  • I don't like the new customer service portal. (Please tell us why)

    278 17.98%
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Results 161 to 170 of 333

Thread: New Customer Service system in place, improved response time, and satisfaction survey

  1. #161
    Join Date
    Jul 2009
    Location
    Melbourne
    Posts
    3

    Default

    i want all of my money back, right now
    when u could not support one user group with the age1 game , what made u think u could support a second group ?

  2. #162
    Join Date
    Nov 2009
    Location
    STALKERS!!!!
    Posts
    1,179

    Default

    But you could stay on Age I and still play the way you used to.


    Cossack For Whole Life

  3. #163

    Default

    Yes my credit card was overcharged during the server merger and the launch of age 2 I wanted to spend 5 dollars and the system glitched out and charged my card 60 dollars there is no record of the transaction in the payment history and I have sent 5 emails about this issue and finally had to put a stop payment on 55 dollars because I got no response from the billing department

  4. #164

    Default

    looks good in theory, but does that mean you will actually listen to customer problems and complaints?...my experience with past issues that were sent to tech support still have not yet been resolved. again, it looks good in theory...now let's see some implementation of actually responding (and not automated responses) to players problems/complaints.

  5. #165

    Default We had customer service?

    Customer service?
    I too will wait to vote. I have played Evony regularyly (too regularly, I should say lol) for about a year. During this time I had three issues where I needed customer service on. The first one took days to get a response. The other two I never received any response at all, even though I sent several mails on the issue.

  6. #166

    Default

    When will the Merge happen and how do we determine which cities to transfer from Age 1 to Age 2

  7. #167

    Default

    There should be a deal where you trade you items you dont want for cents

  8. #168

    Default

    And the admins who have the powers to get things done do nothing to help the people who are having the problems. I sent messages and Emails to admins 3 times today and have seen the admins online since and have yet to get a response! Its a bunch of crap!

  9. #169

    Default Where is my hero?..return him home please

    When will i get a response back that i have sent so i can get my issue resolved or are you all going to avoid me like you have been for the last week in a half...can someone with evony just give my hero back please..do you all really care for loyal players or not..time will only tell

  10. #170

    Default

    i am having repeat trouble loading my games.

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