View Poll Results: How do you feel about our new customer service system?

Voters
1546. You may not vote on this poll
  • Thanks Evony! It's great to see customer service as a priority.

    1,268 82.02%
  • I don't like the new customer service portal. (Please tell us why)

    278 17.98%
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Results 191 to 200 of 333

Thread: New Customer Service system in place, improved response time, and satisfaction survey

  1. #191

    Default

    So Evony has a new portal for Customer Complaints for both Age I and Age II!!! Whoope. But I had complained three time about the issue of logging in to Age II and still have not received a satisfactory reply back. What about the complaint I had for Age I on the Wheel of Fortune, where items I had won did not show up in My Items. That was answered but never resolved. Will I get a better service out of this? Maybe I will. Maybe I won't. I will remain on the fence until I have an issue that needs resolving to find out.

    Now when there were issues with logging on in Age I, there would be an award giving for an inconvenience (200 coins). Yet, I find that no award has been given for the problems I have had in Age II!!!

    Oh, just a point of order on Evony Age II - why should I have a link to Facebook? Does Facebook have to have a monopoly on everything I do. Do you know that if I posted photographs and other personal information on Facebook and I decided to delete my account, they reserve the right to keep my photographs and my personal information to do with what they please!!!

  2. #192

    Default

    easy it show on the gifts box on the top.
    Wow I should becasue CS rep !

  3. #193

    Default

    hmmm how to vote:

    Thanks Evony! It's great to see customer service as a priority.
    I don't like the new customer service portal. (Please tell us why)

    cant vote 1st option it would be a lie to say customer service is a priority when obvious priority is "get the money" "get the money" "got it,.****n"

    Cant vote 2nd one cause i do like it, its clear, clean and fairly easy to use except the options for filing a complaint are just as backward as the original. All thats changed really is the layout, not the service.

    As you can see i am an old timer from world1 back when it was originally civony, i quit then cause of how bad it was, payments for cents never turning up, packages never delivered, amulet prizes never paid out and did you get anything from Cs, ofc not.

    I have returned to try age2 as i did thoroughly enjoy age1 until eventually i just had enough, now i dont see any difference made my 1st payment, yep it went wrong BUT it was resolved :O yep about 5 days later and a constant barrage of emails.

    Just made a 2nd payment and low and behold its gone wrong. Has the new service been better, erm no, its worse because its linked accounts it insists on using my old non existent(as far as evony login is concerned) email and wont let me change it! resolution any quicker? no, just got the same old beneric repsonse, lets see if this gets resolved any quicker as promised.

    edit why is ..r u n starred out? hmm

  4. #194

    Default

    I may be slow or something but with all the new items in Evony New Age a good guide would be great. I see alot of questions in the chat box. My main question is how many cities can I colinize. Is it 10 per city you own, or 10 per advance in rank? 10 for civilian, 20 for Knight, ect

  5. #195

    Default

    This claim of improved customer service is one of the things that at first made me happy, until I had to put in a tech support ticket. And now I wait, with no response to that ticket, and with no updates on the issue of lost troops due to unplanned maintenance.

    In the time between beta and now, my support for the Evony team went from a fairly strong positive to a medium negative(and getting worse by the day). I give it until Monday before I treat Evony, both Age 1 and Age 2 before Evony is dead to me and I quit for good.

  6. #196

    Default

    I voted No, because the new Customer Service form does not include a way to report bugs.

    Bugs are important to your customer, especially the part where you acknowledge the bug, track it during the process, and fix it in the end. If you had a ticket system for THAT, i'd be satisfied.

    As it is now, I report a bug, no one ever contacts me, there is no list of "known issues" for me to check, I have no idea if I'm doing something wrong or it's actually a bug, and no idea when/if it will be fixed.

  7. #197
    Join Date
    Oct 2009
    Location
    Lafayette, LA
    Posts
    3

    Default

    Can't say I agree that's service is a priority. Made one request months ago and all I have in return is silence.

  8. #198

    Default

    Quote Originally Posted by cajunkahouna View Post
    Can't say I agree that's service is a priority. Made one request months ago and all I have in return is silence.
    I made a request yesterday using the new service and got a reply 3hrs later.


  9. #199
    Join Date
    Jun 2009
    Location
    Fort Lauderdale, FL, USA
    Posts
    1

    Default Pls stop pushing

    Why did you change http://www.evony.com/index.do?PageModule=Static&type=BeginnerTutorial ? I can't logg in Age I........

    I want to erase the link between my facebook and Age 2. I don't want a new acct there.

    Why are you pushing so hard?

    How is customer service first priority if you don't care about what we are voting.

    This is becoming more a Credit Card Company nightmare instead of a game where ppl can enjoy.

  10. #200

    Default

    Yeah, that's great, except... I CAN'T LOG INTO THE CUSTOMER SERVICE PORTAL.

    I can log into my server directly, but when I try to log into the portal it says I have the wrong username and password.

    A really good customer service portal is going to have a way to report problems with logging into itself. Otherwise, how are users supposed to report such issues?

    And, incidentally, I don't believe for a moment that your focus is on customer service. A company that focused on customer service would have mailed all the beta users and told them that beta was being shut down. Or would have posted a notice. Or, you know, just anything that made it so those users (who were used to being unable to log in) didn't wait for hours before finding out that beta had been discontinued.

    Just saying's all.

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