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Thread: Customer service

  1. #21
    Join Date
    Oct 2009
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    Derby, United Kingdom.
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    It is not the job of the reps to handle customer service, Foxy made this clear to everyone yesterday.

    Quote Originally Posted by Alusair View Post
    If you don't care enough to make yourself understandable, don't be surprised if others don't care enough to try to figure out what you're trying to tell them.

  2. Default

    Quote Originally Posted by TCWNME View Post
    It is not the job of the reps to handle customer service, Foxy made this clear to everyone yesterday.
    I was told by Evony Admin to send them the PMs. Evony Admin out ranks Foxy. Now what?

    I followed the guidelines to get resolution, and now it's not the correct way? Is this what you are telling me? LOL

    Is there ever an end to the excuses? Or is it possible to just admit, the response times from these people are pathetic, and ignoring messages is very unprofessional.

  3. #23

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    i have to admit the customer service is not acceptable. if they only have 2 agents for the number of players they have,, well someone is banking a ton of cash. seems they would be interrested in keeping the players happy. but alas, i dont think this is the case. they will get to you when they can, but they are happy with the majority being happy. it's sad but true! I submitted a ticket over a month ago, never any response.

  4. #24

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    Quintinous the new helpcenter that you use tickets on didn''t start a month ago

  5. Default

    Quote Originally Posted by Darrenb209 View Post
    Quintinous the new helpcenter that you use tickets on didn''t start a month ago
    It was there 3 days ago when I used it. So now what?

  6. #26
    Join Date
    Aug 2009
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    Building a religion... a limited edition...
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    Quote Originally Posted by KingKahuna View Post
    I run my own forums software, and it happens to be vBulletin. I know who is online here, and I know when a PM is read and ignored.

    I despise being ignored. I don't care how many PMs they get per day. They are paid to do a job. Excuses are not in my vocabulary, obviously they are a part of your daily life.
    There IS such a thing as invisible mode. They usually use this. And if you read the first half of my post you wouldn't have whined about being ignored (which you aren't). In fact, if you WERE being ignored, I'm pretty sure that they would've deleted the message instead of leaving it alone.

  7. #27

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    wait 2 more day's, if you haven't got a reply by then... then something definately needs to be done with customer service

  8. Default

    Quote Originally Posted by Darrenb209 View Post
    wait 2 more day's, if you haven't got a reply by then... then something definately needs to be done with customer service
    Would this be acceptable when dealing with Walmart? Or say, Microsoft online Retail Store? Or maybe BestBuy, or Frys?

    Are you people serious? Really? 5 days is an acceptable turn around for customer service from a "Professional For Profit Company"?

  9. #29
    Join Date
    Apr 2010
    Location
    Wilkes Barre, PA
    Posts
    836

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    Quote Originally Posted by KingKahuna View Post
    I run my own forums software, and it happens to be vBulletin. I know who is online here, and I know when a PM is read and ignored.

    I despise being ignored. I don't care how many PMs they get per day. They are paid to do a job. Excuses are not in my vocabulary, obviously they are a part of your daily life.
    Forum moderators are almost universally unpaid VOLUNTEERS. They do not need or deserve your arrogant abuse. They do the best they can, and have no influence over company decisions.

    Your issue is no different than 10,000 other "important" issues that are sent to them EVERY DAY. Should they give your "hacked account" priority over someone who spent $90 for coins and gift packs and did not recieve them? Or someone reporting a game glitch in Age II that could affect thousands of players?

    You may be your own first priority, but for Evony, you are one of thousands who ALL have important, valid issues that need attention. The only way they can deal with that is to perform a bit of triage, like at the Emergency room - those with the most serious issues (ie: what is serious to Evony is likely something that can affect game play for an entire server - not just for one player) get "treated" first.

    The fact that you GOT a reply after two days already puts you in better standing than most of us. I have had two support issues resolved - one took 3 days, and the next took 7 days - and the one that took the longest NEVER got a written response at all (I just found the missing items in my account on the morning of the 8th day).

    That is how things work here. You can keep railing against it all you want, and keep being rude to those of us trying to help - but it's not going to change a damn thing.

  10. #30
    Join Date
    May 2009
    Location
    Pennsylvania
    Posts
    6,308

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    This is three pages of ranting, raving, and insulting other forum members. Had you confined yourself to the original simple complaint of a slow response time, I'd have allowed the thread to continue (as I have until now.) However, you are now simply flaming other members if they dare to disagree with you in any small way, and you obviously only want a soapbox.

    I am sorry you are upset with the wait time on your issue, but the proper procedure is to submit a ticket to the new customer service system and wait. Please do NOT pm the staff members, as they will only redirect you to the ticket system. Should you have severe or urgent problems, they can create a ticket for you, but you'll still need to go through the system.

    We have a whole heck of a lot of tickets in there now, and we're still working to streamline the process. It is very new, and we'll have some speedbumps to work through.

    I am closing this thread.

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