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Customer service
Please help me with a serious customer service issue I'm having with a local company regarding products I have purchased from them.
I spent several thousand dollars on products that: were defective, did not work as advertised, or just didn't fit properly. So, I went back to the local store and found the sign for the "Customer Service Dept." and headed in that direction. I was at the store when it opened for the day, and noticed when I went to Customer Service Dept. they had a sign that said, "Please take a number, and you'll be called in the order in which it is received." So, I was very relieved, because I was first in line, and picked #1. There were instructions to fill out a Customer Service slip explaining what type of problems or issues I was having so that they could "BETTER SERVE" me. So, I did as they asked and went and sat down to wait for my number to be called.
I sat, and sat and sat! I sat there waiting for 22 hours and nothing! Just I saw pop up on the screen a message that said, "Your issue of the products has been submitted. An investigation will be carried out. If the products was really defective, we will replace it. But we can not promise anything yet. Thank you for your understanding and patience.
Best Regards
Local Company"
I read that and thought, "HUH? Are you kidding me?" It takes you more then 22 hours to tell me this? And so I keep sitting, waiting for my number (#1) to be called. And I sit, and sit and wait and wait. I sit there for more then 28 hours longer, and STILL NOTHING?
Can you all see my problem? So, my question is: What should I do next? What do you think about the customer service of this company, and can they do better? Do you think this is a company that expects to be in business for a long time, and build lasting relationships with it's customers?
Please help me.
Thanks!
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