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Have you contacted Paypal to see if there were any payment requests made on your or your wife's account that were rejected?
If there was, and if IP tracking was in place, this could prove that the attempt to purchase did not come from you or your wife, and Evony could track the IP to see if another member somehow accessed your account.
If Paypal says there were no attempted transactions that were denied, then this has to be a glitch solely on Evony's end, and that will mean waiting while they sort it out. However, the good news is they probably put you in holiday mode, so your army and resources will be frozen until you return.
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