We do very well keeping up with the VAST majority of the customer service issues that come our way. With over 16 million players worldwide, we do encounter from time to time strange issues that frankly just take longer to resolve.
To put things into perspective, it's the angry dozen or so players that are taking longer that come here and post "Evony never answers my ticket!!!!1!!!11!!!!!". What you don't see are the 1,000s.... literally 1,000s of customer service issues that we resolve on a daily basis, quickly, efficiently, and quietly.
Oh.... if only they would all spam the forums with how uberly l33t we are.....
Mike



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