
Originally Posted by
Valkirah
We answer legitimate billing questions and trouble ticket extremely quickly and efficiently.
Many account problems are also handled very quickly. Some account problems are so complex that they require special attention and may take some time to be resolved. These account for an extremely small percentage of the total requests that we see.
Some people just spam tickets for attention... we have to sift through these tickets in order to find legitimate requests.
And we are simply unable to respond personally to bug reports, questions on gameplay, etc. We cannot expend the resources necessary to provide unlimited customer service and personal account administration to millions of free-playing customers. It's just not feasible. That's the main reason we provide these forums --- so that we can give one time answers to the vast majority of our players.
We strive to do the best we can as quickly as we can, and we welcome contructive feedback that helps us improve.
Cheers,
Mike
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