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Thread: Seriously, give us an Age II update

  1. #21

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    Quote Originally Posted by Dawnseeker View Post
    Hmm. So when you were making this thread asking for an Age II update, did you notice there are 2 threads chock-full of Age II updates, created by me, in this very forum?
    Actually some of the bugs listed in this thread are already fixed. (at least on my server)

    So yeah it is clear somebody is working on it. I also noticed that occaisionally when one bug is fixed it creates a different but related bug. Usually that related bug gets fixed a day or two later.

  2. #22

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    I think foxy and Dawn are right on this. Filtering through what are bugs or complaints is a tedious task. Someone's time would be better spent fixing something than filtering through that everyday. I might suggest that in the helpspot you have a drop down menu of know bugs that someone could choose from. That might be able to streamline the process.

    My only suggestion to have a moderated forum where only the staff can create threads. If too many people are complaining about it in GD then maybe it needs a thread. Sticky them all and make people read through the headlines to find the one they are looking for. It does help to go to that forum and see if someone else is experiencing the same problem as you.

    As far as the bugs go and theory that Evony is not trying fix them is incorrect. The simplest reason is that they would be foolish not to want to fix them. The bugs hurt their game and a bad game is bad for business. I think most people would agree that Evony has shown an effort to improve. There is no doubt that the difference in game play is far better than what it was when the game was first released.

    Do they have farther to go? Yes.
    Are they working to get there? Yes

  3. #23
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    Quote Originally Posted by jobu55 View Post
    It does help to go to that forum and see if someone else is experiencing the same problem as you.
    absolutely does, esp if it sort of gets "escalated" into a known bugs list that pp can come n look n say, oh, they're aware, at least I can hope that THIS one will be fixed sometime.

    (c) Ravensigs production
    Quote Originally Posted by llCHICKll View Post
    lol, you are worst than ardee... at least she tells you right away to pizz off lol
    Quote Originally Posted by Alusair View Post
    Announcement:
    I will start randomly deleting a post of practicalfool here and there over time to mess with his mind.

  4. #24
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    I agree, Jobu... however (you knew there would be a "but", right?)

    The problem seems to be that the players who are affected by a particular bug do not "see" anything being done. We have no window into the Evony technical office to see the developers working until they are blind, crippled by corporal tunnel syndrome, and permanently hunched over their keyboards trying to unkink the kinks.

    Here's the thing - when someone reports a bug, whether they do it here on the forum or through the support system, and gets no response or acknowledgement, they begin to feel like they are being ignored. It may well be true that the developers are working to correct that problem - but if the player who just discovered it today posts about it or submits a support request and gets no answer - they don't know that anyone is working on it (or has even read their message), and they get frustrated.

    Auto responders do nothing to alleviate this, since everyone knows they are issued by the computer and it's no guarantee that anyone has read your message. Having a forum post put into limbo and then never getting approved is even worse.


    I've been a forum moderator and a game moderator (in another game), so I know how hard that job is (for no pay and even less thanks usually). But there has to be some kind of happy medium between driving the moderators and reps to nervous breakdowns from the sheer volume of inane posts; and having hundreds of raging members who feel so ignored that they go to ever more inappropriate, pointless and often counter-productive lengths to get some attention.

  5. #25
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    plz head over to the age2 bug report forum...

    The reps are enacting a Return of the Reps with the "bugs" they are letting through on there right now!

    (c) Ravensigs production
    Quote Originally Posted by llCHICKll View Post
    lol, you are worst than ardee... at least she tells you right away to pizz off lol
    Quote Originally Posted by Alusair View Post
    Announcement:
    I will start randomly deleting a post of practicalfool here and there over time to mess with his mind.

  6. #26

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    I agree LadyMoe. I share your frustration too. At times it feels like we are being left in the dark and that creates frustration and anger. Communication is the key. Lately, you have been seeing Evony staff reply to more posts. That is a start. For instance, the thread that Dawnseeker went and found out that a bug was fixed that lowered the drop rates to their correct rate. We might not have liked his answer but at least there was a response. That goes a long way.

    Another suggestion Evony, how about having one of your developers communicate more on these forums. Have him/her take 30 min out of their day to read some posts and make some comments. That might help bridge the communication gap better.

  7. #27

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    Quote Originally Posted by FoxyBunny View Post
    We're working on a better way to deal with this, but I wasn't making a threat when I discussed taking away the bug report forum entirely. I mean that sincerely. It builds false expectations, and we might be better without it.
    I suggested a change to a web form and getting rid of the forum method of reporting some time ago. While I strongly word things and say things that you may not like, I do offer sincere suggestions from time to time, believe it or not.

    After all, people come to a forum to get an audience. Bug reports are not appropriate material for an audience. They are technical items used by the developers. So maybe we need to get them off the forums entirely.
    Another sincere suggestion is the reinstitution of a technical support forum. Let it be stringently moderated, but only after the thread has been posted, not before. That's perfectly acceptable to do that. I already have a moderator in mind that I think should handle the forum, if they are willing, and know of a few current forum contributors, who you all could trust, who could be promoted to a mod for that section to help with the moderation duties.

    The reason why there should be a tech support forum is to be able to relay something simple like "this is something that the dev team is aware of and working on" to a customer who ends up encountering a bug. A complete cessation of any mention of bugs is going to be harmful to customer relations. You might solve the one issue of having to wade through moderation duties there, but increase it elsewhere...

    Also, in those screen shots you posted, there was the issue of error 493 and the issue with the Philippines-area of the Pacific having problems connecting. Those two events, among many others, are tech support issues that really need a place to be handled at a first-level by volunteers to help lighten your load.

  8. #28
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    Quote Originally Posted by jobu55 View Post
    Another suggestion Evony, how about having one of your developers communicate more on these forums. Have him/her take 30 min out of their day to read some posts and make some comments. That might help bridge the communication gap better.
    Good idea, but I would add that if they did this, it should be posts specifically referred by a moderator or rep, so the dev doesn't have to waste the whole 30 mins scanning through threads to find one that needs his attention.

  9. #29

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    Quote Originally Posted by LadyMoe View Post
    Good idea, but I would add that if they did this, it should be posts specifically referred by a moderator or rep, so the dev doesn't have to waste the whole 30 mins scanning through threads to find one that needs his attention.
    I'm not talking about them trying to solve problems. I am saying that they should communicate more on these forums. What they want to talk about is their choice.

  10. #30

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    All reports in HelpSpot should receive an answer, even if it is a generic "Thanks for the report" answer, which is probably the most common.

    Reports and customer service issues on the forums will never receive an official response. We use the forums to communicate with players, but I don't have the time to try to address forum users in-game issues. Its totally impractical. If you want something in-game solved, this is not the place. HelpSpot is.

    What I do use forums for is to collect feedback and player thoughts about Evony, the direction we're headed and what are some pressing issues that need to be addressed in general. Again, the forums are for general issues and discussion, not for helping individual players with their complaints, bugs or issues.
    Last edited by Dawnseeker; 06-03-2010 at 08:03 PM.
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