For the last 3 hours I've been trying to follow proper channels and submit a customer support request via helpspot (unrelated to this problem) - however all I get are gateway time-outs, or bad gateway requests when trying to go to helpspot.

Furthermore, if I close my browser that has the game in it, it takes me about 20 tries to get back in - all reporting DNS issues; all the while i'm having no issues doing anything else online (google, facebook etc.. ).

This isn't isolated to just myself as I had a message from an alliance-mate also having the same connection issues to the game. (I'm in Canada - alliance mate is in Norway so I doubt coincidentally both our ISP's are the problem.. ?)