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Thread: Historical Hero Portrait/Info Lost.

  1. #1

    Default Historical Hero Portrait/Info Lost.

    Ok, this is one that's really peved me right off...

    The upkeep bug, meh... I can manage with that, it's a free benefits anyways...

    But today, after the maintenance was preformed... I login and find that ALL the Profiles for the Historical Heros I had paid for have been whiped...

    I had to pay 10c for each of those profiles, and I had like 49 of them in my Quest box... so that's 490 cents... or $49USD.

    I want either my profiles back... or a full refund for all the profiles that were "lost" from me during the maintenance.
    This is a mistake that need to be addressed ASAP.

    ----
    These portraits are still missing after the second maintenance today... although others in my alliance have mentioned that theirs have been returned.
    I am on Server - NA1
    Last edited by Necrolgan; 07-12-2010 at 07:30 AM. Reason: Maintenance - Added Server #.

  2. #2

    Default

    Still missing after the 2nd Maint today.

  3. #3

    Default

    what server are you at? Mine is still there

  4. #4

    Default Missing Portraits

    Logged on to find this after last maintenance




    I had 11 or 12 portraits still kicking around including one I was planning to cap this morning.

    I'm not the only one this has happened to.

    An alliance member had colonized 3 cities in an attempt to cap HHs - he sowed discord and managed to cap 2 of them when he first logged on only to discover that he wasn't able to persuade them because his portraits had disappeared.

    Anyone else outside of my alliance have this happen today?

  5. #5

    Default

    I'm on Server NA1

  6. #6

  7. #7
    Join Date
    Jun 2009
    Location
    Skype: nailbomb / Khans / NA1
    Posts
    438

    Default

    Yes it has happened to myself and it would appear everyone at least in my alliance. A member contacted help desk and was told to purchase the portraits again.

    Customer service needs improvement.
    Last edited by nailbomb; 07-12-2010 at 08:55 AM.

    It is not sufficient that I succeed - all others must fail.

  8. #8

    Default

    which server you guys on?

  9. #9

    Default

    I see threads have been merged... so there's no need for my quote to be here anymore :P
    Last edited by Necrolgan; 07-12-2010 at 09:17 AM. Reason: Threads Merged

  10. #10
    Join Date
    Oct 2009
    Location
    Derby, United Kingdom.
    Posts
    7,865

    Default

    threads merged.

    Quote Originally Posted by Alusair View Post
    If you don't care enough to make yourself understandable, don't be surprised if others don't care enough to try to figure out what you're trying to tell them.

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