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I absolutely agree compensation should be given. I don't need it, nor will I be upset if I don't get it. However, being in the customer service industry for 15 years, I simply feel it's right to compensate your paying customer for not providing them with goods or services they have paid for.
I understand the folks a Evony have had a long day. That being said, that is not the customer's fault, nor should they feel the backlash from the Evony team in any capacity.
It will be interesting to see what Evony's committment to customer service is all about. It seems it is being put the test, to be sure.
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