Well here's what we have so far that's gone ignored and left hanging or appended to another closed ticket.
I'm sorry but ignoring something for well over a month does not constitute customer service. You said you were going to do something so DO IT!! and by the way here's just a smapling of what you've ignored since November 1st when I was told my city would be restored in 24 hours.

one-powerforums@live.com ? November 22 2010, 08:50 PM

This ticket was copied and then pasted to my old ticket without a response --

I have a trouble ticket that's 35 days old. The Ticket Number is 260004ihownk. On November 1st, 21 days ago, I was told that it would be restored within 24 hours. What is being done to resolve this issue?
one-powerforums@live.com ? November 22 2010, 08:17 PM

I have a trouble ticket that's 35 days old. The Ticket Number is 260004ihownk. On November 1st, 21 days ago, I was told that it would be restored within 24 hours. What is being done to resolve this issue?
one-powerforums@live.com ? November 20 2010, 04:19 PM

Can we possibly rsolve this issue before this year is over?
one-powerforums@live.com ? November 18 2010, 06:10 PM

So tell me, Why do you expect me to want to continue to play or spend any money here if you can just arbitrarily remove one of my towns from the board then just ignore a just request?
one-powerforums@live.com ? November 18 2010, 06:10 PM

So tell me, Why do you expect me to want to continue to play or spend any money here if you can just arbitrarily remove one of my towns from the board then just ignore a just request?
one-powerforums@live.com ? November 17 2010, 01:41 PM

Are you just going to ignore this one as well?
one-powerforums@live.com ? November 16 2010, 06:43 PM

Thanks you, now my valleys are being taken by players that I cannot even hope to defend against. Had I had my city back I would have been able to do this. You owe me!
one-powerforums@live.com ? November 15 2010, 02:46 PM

I submitted a trouble ticket a month ago about my city being removed from the game. I have recently been asking when it will be restored almost daily. on November 1st, 2010 Ray of customer support said that it should be restored within 24 hours and if not to contact him. I have been doing so nearly everyday since.

My communications are continuously being deleted or are being appended to tickets already closed without any response attached. I find this very disconcerting almost to the point that I feel you are telling me to sit down and shut-up and that nothing is going to be done.

I was told to leave a city slot opened so that my city can be restored and I have done so for the past month. As my title is only that of a Knight this leaves me with just one town. One town that was not set up to be a battle town as it was my battle town that was removed at server maintenance.

I would like to know when my city will be restored, will it be restored, and if not, why it will not be restored.

I think that some communication on your part is not so egregious an act and that my request should at the very least merit some explanation.

the original trouble ticket is #260004