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Thread: Lack of Tech Support?

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  1. #1

    Unhappy Lack of Tech Support?

    On Server 145 I lost my battler town at server maintenance and in it's place there stood a lovely level 5 NPC. I rush to my reports... Who Dunnit? No one did. No plunder reports zilch, nada, nothing! I mail my neighbor he says, "Hey mate it was here last night." I look at my reports again... Nope no plunder reports in fact, my first report on my list was my last attack report, a farm run from the day before.

    This was October 17th of this year mates. So I do the clicky thing on that dear old "Contact Us" button and state my case. Ray responds with,
    Ray ? October 18 2010, 12:29 AM

    Dear Customer,

    Thank you for contacting Evony Customer Service.

    I have read your request in which you stated your city is lost.

    In this case, we will try to restore it as soon as possible. However, please be noted that many other players are requesting the same issue, therefore I can not predict when it will be given back to you. I suggest you to check your account every day because it may take a long time. Your understanding and patience is appreciated!

    Now I will close this ticket but you can contact me back under this ticket if I fail to address your issues. Thank you.

    Please also let me know if you have any other questions or need further assistance.

    Best Regards,

    Ray

    Customer Service

    Evony Team
    Well I've only 1 town left a little level 3 that I was using to boost my resources with and to help generate more archers and scouts for my battle town. So, I build another town and settle in for the the wait but, common sense tells my that I only have 2 city slots so I had better ask if I can keep the second town and Tech support will delete it when they restore my first town.

    Ray ? October 18 2010, 01:22 AM

    Dear Customer,

    Thank you for contacting Evony Customer Service.

    In this case, it is better that you delete your 2nd city now for the to be restored one.

    Now I will close this ticket but you can contact me back under this ticket if I fail to address your issues. Thank you.

    Please also let me know if you have any other questions or need further assistance.

    Best Regards,

    Ray

    Customer Service

    Evony Team
    Done. Only the one little town left

    2 weeks go by and nothing. so I contact them again and again, and again.
    one-powerforums@live.com ? October 26 2010, 01:35 PM

    This will be the third time I've asked for feedback on whats happening with my Lost city. This inadvertent removal of my Battle town is seriously affecting my game play. Your refusal to answer my question is beginning to become negligent in my expressed opinion. Please answer the question, when will you reinstate my town? Your glitch removed it or NPC'd it. So again some feedback instead of ignoring me?
    Finally I get through to Ray again on November 1st. and he reponds with
    Ray ? November 1 2010, 09:41 PM

    Dear Customer,

    Thank you for contacting Evony Customer Service.

    I have submitted your request 3 times, I think your city will be restored in 24 hours. If still not, please let me know after 24 hours. Thank you.

    Please also let me know if you have any other questions or need further assistance.

    Best Regards,

    Ray

    Customer Service

    Evony Team
    well now here it is finally November 13 and I try talking to the forum staff, I follow the directions as to how to get their help. I actually copied and pasted their little form to use when PM'ing them concerning these issues and not even a peep from them as to... Nothing. Well since November 1st Evony hasn't said a word, Not one. trouble tickets get deleted, or they get appended to an old and closed ticket, and I'm still with one town, So if they won't help perhaps you guys can.

    OK, I'm off my soap box

  2. #2

    Default

    Well it's now 31 days since my town was removed, 18 days since I was told it wo0uld be restored within 24 hours, about 4 days since I asked Darnseeker to help. 3 days since my most recent trouble ticket on this has been made with absolutely no response of any kind done to it.

  3. #3

    Default

    That sucks

  4. #4
    Join Date
    Jun 2010
    Location
    Looking for Aether-1
    Posts
    216

    Default

    theres lack of support on all servers. i don't think the evony team cares any more. the only thing they care about is to make money and roll out the new servers. evony team needs to step it up
    APPLY ATTACK BUTTON TO OLD AGE 2 SERVERS!

    BRING BACK SILVER KEYS FOR 50 CENTS!!!

  5. #5

    Default

    Well I did spend some money but not on this server. My little town is a feast hall for super huge players and my valleys that I had had for this town...? What valleys they've all been taken by players I could have eaten for a light snack if I still had my Battle town.

  6. #6

    Default

    LOL try loosing one of your top heros and sending mails to them and not even get a response from them...not to mention troops, resources... yada yada yada

    I have little to zero faith in any kind of a tech support. Just suck it up and continue, will cause you less gray hair.
    Oh and continue buying cents cause this game is soooooooooo worth it!

  7. #7

    Default

    LOL what do you think was inside this town mate? IT WAS MY BATTLE TOWN with EVERYTHING in it. the other town was only a lvl 3 with 500 workers and the scouts and archers I cooked in it were reinforced to the BATTLE TOWN

  8. #8

    Default

    wow this is bad for business... unhappy customers = less $$
    AGE I FOREVER!!!

  9. #9
    Join Date
    Dec 2009
    Location
    An Evony-wonderland
    Posts
    100

    Default

    That's appalling service, completely unjustifiable. However, I think we should not be surprised.

    To the poster who said "suck it up"... off! Why should we, the paying public, accept non-actions to easily rectified problems?

  10. #10

    Default

    oh they cant help you cause they've been busy fixing glitches that people loved like . hero transfer glitch or garage glitch.
    as i said evony barely fix real problems they just fix glitches that benefit players.

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