Quote Originally Posted by Reasoner View Post
Well, one of the problems I faced was the ticket closing, twice I had a ticket closed when it wasn't necessarily answered to what I hoped for, the goal of the ticket wasn't completed I guess... so can the closing of tickets be reduced?
Sorry about that, we are changing a few ways we deal with tickets and the limits of the ticketing system. One of the ways we are removing "lost tickets" is closing all tickets after being answered. You can always reopen a ticket and clarify the issue.

One of the things we have added is the ability to review all past tickets, originally the system would hide closed tickets.